Privacy Policy
Last Updated: October 22, 2025
At Roofing Kapiti, your privacy and trust are of the highest importance. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, request a roofing consultation, or engage our professional roofing services. By using this website or providing your information, you agree to the practices described in this policy.
Roofing Kapiti operates in full compliance with the New Zealand Privacy Act 2020, ensuring that all personal data is managed responsibly, transparently, and securely.
Information We Collect
When you interact with Roofing Kapiti, we may collect both personal and non-personal data to provide quality service, accurate project management, and a reliable customer experience.
Personal Information
You may be asked to provide personal information when you:
- Request a quote or inspection through our online forms
- Contact us by phone, email, or social media
- Schedule roof maintenance, repair, or replacement services
- Request updates, follow-ups, or warranty assistance
The personal information we may collect includes:
- Full name, contact details (email address, phone number)
- Property or project address
- Roofing requirements such as roof type, material, and condition
- Any notes you provide related to your roofing project
Technical and Usage Data
When you browse the website of Roofing Kapiti, technical information is automatically collected to improve performance and user experience. This may include:
- IP address and approximate geographic location
- Browser version, operating system, and device type
- Pages visited and time spent on each page
- Referring websites and search keywords used to find us
This information helps Roofing Kapiti enhance website usability, security, and functionality.
Cookies and Tracking Technologies
Roofing Kapiti uses cookies and analytics tools to provide an improved browsing experience and track site performance.
Types of Cookies Used
Essential Cookies – Required for the website to function correctly, such as processing form submissions.
Performance Cookies – Help analyze how visitors navigate the website to improve speed and design.
Functional Cookies – Remember user preferences such as region or contact information.
Marketing Cookies – Allow the display of relevant service updates and offers with your consent.
You can disable cookies through your browser settings at any time, although this may reduce certain functionalities of the website.
How We Use Your Information
Roofing Kapiti collects and processes your information for clear, specific purposes. We use your data to:
- Respond to inquiries and provide roofing quotes
- Schedule site visits, inspections, and service appointments
- Deliver roofing solutions and project updates
- Maintain communication throughout your project
- Send promotional updates, offers, or newsletters with your consent
- Comply with applicable laws, safety standards, and regulatory requirements
Your information will never be sold, traded, or shared with unauthorized third parties.
Information Sharing and Disclosure
Roofing Kapiti only shares data in limited and necessary circumstances to maintain service quality and compliance.
Trusted Service Providers
We may share limited data with professional third parties who assist with:
- Website hosting and performance optimization
- Data backup and secure cloud storage
- Customer communication and project management systems
- Analytics services such as Google Analytics
Each partner is bound by confidentiality agreements and may only use your data as required for operational purposes.
Legal Compliance
We may disclose personal information if required to:
- Comply with New Zealand laws and regulations
- Respond to government or legal authority requests
- Protect the safety, rights, and property of Roofing Kapiti or its clients
- Comply with New Zealand laws and regulations
Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have several rights regarding your personal data. These include:
Access – You can request a copy of the personal information that Roofing Kapiti holds about you.
Correction – You can ask us to update or correct any inaccurate or incomplete information.
Deletion – You can request that your data be deleted once it is no longer necessary for service or compliance purposes.
Objection – You may opt out of receiving marketing communications or certain data uses at any time.
To exercise these rights, please reach out through the Contact section provided below.
Data Protection and Security
Roofing Kapiti employs robust technical and organizational safeguards to protect all personal information. Our security measures include:
- Secure Socket Layer (SSL) encryption across all website pages
- Controlled administrative access to confidential systems
- Routine malware scans and security software updates
- Secure hosting environments and data backup protocols
Although no digital system can guarantee complete security, Roofing Kapiti continually implements industry-leading practices to safeguard user data.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy. Data retention periods depend on:
- Duration of your roofing project or service agreement
- Legal and record-keeping requirements
- Warranty and aftercare service obligations
Once the data is no longer needed, Roofing Kapiti securely deletes or anonymizes it to prevent unauthorized access.
International Data Transfers
Our technology or hosting partners may process or store data outside of New Zealand. Whenever this occurs, Roofing Kapiti ensures the data remains protected by equivalent privacy safeguards in line with New Zealand’s data protection standards.
Policy for Minors
The services of Roofing Kapiti are intended for adults involved in property ownership, development, or management. We do not knowingly collect personal data from individuals under the age of 16. Any such data found will be promptly deleted.
Marketing Communications
If you choose to subscribe or opt in, Roofing Kapiti may send service updates, seasonal maintenance reminders, or promotional offers. You may unsubscribe at any time by clicking the link in our messages or by contacting us directly.
Policy Updates
This Privacy Policy may be updated periodically to reflect new legal requirements, technological developments, or company practices. Updates will appear on this page with an amended “Last Updated” date. Continued use of our website signifies your acceptance of the revised policy.
Governing Law
This Privacy Policy is governed by the laws of New Zealand. Any disputes or claims related to privacy practices shall be resolved under the exclusive jurisdiction of New Zealand courts.
Get in Touch with Our Privacy and Data Protection Team
If you have questions about this Privacy Policy, your personal information, or how it is managed, please reach out to us through our Contact Page or email us directly at info@roofingkapiti.co.nz.
The team at Roofing Kapiti is committed to providing clear information, professional support, and prompt responses to privacy-related inquiries. Whether you wish to update your details, request data access, or learn more about how your information is used, our data protection specialists will assist you quickly and confidentially.
Your trust is important to Roofing Kapiti, and we take every step to ensure your information remains safe, secure, and handled with the utmost care.
Frequently Asked Questions (FAQs)
We collect both personal and technical data to provide effective roofing services and enhance your website experience. Personal data such as name, contact details, and project information helps us prepare accurate quotes and manage your roofing needs. Technical data like browser type and IP address helps improve site performance and security.
Your privacy and data security are core priorities. We use SSL encryption, secure hosting, and restricted administrative access to protect your information. Regular system updates and malware scans are performed to maintain high security standards.
Yes. You can request the deletion of your personal data if it is no longer required for service delivery or compliance reasons. All data will be securely deleted or anonymized once your request is verified.
We only share limited information with trusted service providers who support our operations such as web hosting, analytics, or secure cloud storage. These providers are bound by confidentiality agreements and cannot use your data for any other purpose.
Yes, cookies help us understand how visitors use the site and enhance the overall experience. They record preferences, monitor performance, and improve usability. You can disable cookies at any time through your browser settings.
This Privacy Policy is reviewed regularly and updated as needed to reflect changes in privacy laws or business practices. The most recent revision date appears at the top of this page for your reference.
Yes, you can opt out at any time. Simply click the unsubscribe link in our emails or contact us directly to remove your details from our mailing list.
Some data may be securely stored or processed by our technology partners outside New Zealand. In all cases, these providers comply with New Zealand’s data protection standards and equivalent privacy safeguards.
If a data breach occurs, we follow an established response procedure which includes immediate containment, investigation, notification of affected users, and corrective actions to prevent future incidents.
You can reach us through our contact page or by email at info@roofingkapiti.co.nz. Our privacy team responds promptly to handle inquiries, access requests, or concerns regarding data collection, processing, or storage practices. We are committed to maintaining transparency and protecting your privacy at all times.
